FAQ’S

What are your office hours?
Our office hours are Monday, Wednesday & Friday 9.00am-4.30pm.

Please note that if an email is received between Friday-Sunday you will receive a reply the following Monday when our office re-opens.

Can I book an appointment to choose/view my furniture orders?
Limited appointments are available for orders over $1000. Our warehouse in Malaga is open two Wednesday’s a month, between 10.00am - 7.00pm. Please speak with Rachael to secure your appointment.

Are site visits included in your quote?
No, we are unable of offer site visits. We will set items as per your floor plan and/or images, unless you have a stylist/coordintor who can direct our team upon the day.

Is there a minimum order?
Yes, our minimum hire is $750 peak season (excluding delivery).

Can I adjust my order?
Absolutely, you can adjust your order up until two weeks prior to the event date, however the order must remain above our minimum spend of $550 (excluding delivery & collection).

Can I collect my own furniture and/or items?
No, unfortunately we do not allow collection/ transport on any of our hire items.

How do I request a quote?
If you would like to arrange a quote, you can complete our online request form.

Alternatively, you can email us at hello@maiseycollections.com.au.

Please list the items you wish to hire along with the venue location & date.

How long is a standard hire period?
The prices shown on our website are based on our 1-3 day hire rate and for single use.

You can hire out our products for longer; we simply increase the number of hires according to the length of time required.

Do you offer discounts? 
No, we offer affordable prices and are market competitive. Occasionally we will run specials on particular items which can be seen next to the items price in our catalogue or as a banner on our website.

Is the delivery cost included in the items price?
No, The delivery fee is an additional cost that starts at $140 and varies depending on each individual order. The fee is determined by the items, quantities, delivery location, access and the dates and times of the event.

What is your cancellation policy?
The Hirer may cancel an order but may forfeit any hire fees paid as follows: (a) If booking is cancelled 4 weeks before the event date, Maisey Event Hire will make a full refund of any hire fees paid minus the 25% deposit paid; (b) Bookings cancelled 2 – 3 weeks before the event date will forfeit between 50% and 100% of the total hire fee depending on the time of year; (c) Bookings cancelled within 2 weeks of the event date will forfeit 100% of the total hire fee. These cancellation terms apply to cancellation of individual items from any confirmed order.

Is GST included in your prices?
Yes, all items prices on our website include GST.

Do you require a deposit to book?
Yes, we require 25% deposit.

Do you travel down south?
Yes, we do. However we require a minimum spend of $2500- $4000 depending on the time of year.

What happens if something breaks or is lost? 
We require a filled in copy of our credit card security form which is kept on file for all orders upon the time of reservation. For any furniture, architectural pieces, decor, or other large items that are not returned or are returned damaged, we charge four times the rental rate or what is stated on our Credit Card Security Form in order to replace the item. If an item is able to be cleaned or repaired, you will only be charged for the cleaning or repair of the item and any time the item is out of our inventory.