FAQ

FAQ

 

What are your hours of operation?
Monday, Wednesday & Thursday 10am-4pm, Friday 10am-12pm, Tuesdays & weekends we are closed. Please note that if an email is received between Friday-Sunday you will receive a reply the following Monday when our office re-opens.

Is there a minimum order?
Yes, our minimum hire is $450+gst excluding delivery

Is DIY collection available for all items?
Because of the fragile and delicate nature of our vintage and antique pieces, not all of them make good travel partners. For that reason we do not allow our clients to pickup rentals from our warehouse.

How do I request a quote?
If you would like to arrange a quote, you can complete our online request form. Alternatively, you can email us at hello@maiseycollections.com.au. Please list the items you wish to hire along with the venue location & date.

How long is the hire period?
The prices shown on our website are based on our 1-4 day hire rate. You can hire out our products for longer; we simply increase the number of hires according to the length of time required.

Do you offer discounts?
No, as we give the best price possible we do not offer any discounts and we ask that you refrain from requesting one as our refusal may offend. We occasionally may run specials on particular items which can be seen next to the items price in our catalogue.

Is the delivery cost included in the items price?
No, The delivery fee is an additional cost that starts at $120+gst & varies depending on each individual order. The fee is determined by the items, qty’s, delivery location, access and the dates and times of the event.

Do you have a showroom?
Yes, and we are open by appointment only.

What is your cancellation policy?
The Hirer may cancel an order but may forfeit any hire fees paid as follows: (a) If booking is cancelled 4 weeks before the event date, Maisey Collections will make a full refund of any hire fees paid minus the 25% deposit paid; (b) Bookings cancelled 2 – 3 weeks before the event date will forfeit between 50% and 100% of the total hire fee depending on the time of year; (c) Bookings cancelled within 2 weeks of the event date will forfeit 100% of the total hire fee. These cancellation terms apply to cancellation of individual items from any confirmed order.

Is GST included in your prices?
No, all items prices on our website exclude GST, this is added on in the quote.

Do you require a deposit to book?
Yes, we require 25% deposit.

Do you travel down south?
Yes, we do. However we require a minimum spend of $2000+gst.

Do you rent by the hour?
Unfortunately we cannot offer hourly rentals as we do not allow our rentals to be picked up from the warehouse.

What happens if something breaks or is lost?
We require a filled in copy of our credit card security form which is kept on file for all orders upon the time of reservation. For any furniture, architectural pieces, decor, or other large items that are not returned or are returned damaged, we charge four times the rental rate or what is stated on our Credit Card Security Form in order to replace the item. If an item is able to be cleaned or repaired, you will only be charged for the cleaning or repair of the item and any time the item is out of our inventory.